```html Jacques Raschid Buschtoens – KI Manager Bewerbung
Jacques Raschid Buschtoens
JB

Jacques Raschid Buschtoens

KI Manager

Customer-centric manager with long-standing experience in international service, sales and team leadership across Europe and Latin America.[file:1] I combine strong communication skills in German, English and Spanish with intercultural competence to design and manage AI-supported customer processes.[file:1]

✉ discovergrancolombia@gmail.com
☏ +49 151 18719176
📍 Neustadt an der Weinstraße, Deutschland

Berufserfahrung

Stationen, in denen ich Vertrieb, Service und Teams aufgebaut und geführt habe.[file:1]

06/2023 – aktuell

Teamleader Promotion

Promotion Union | Hamburg / GMO | Mannheim
  • Monitored sales team performance and provided training to help reach ambitious targets.[file:1]
  • Educated customers on available processes and services to increase sales and brand visibility.[file:1]
  • Planned and executed in-store promotional events to drive traffic and revenue.[file:1]
01/2023 – 06/2023

Account Manager

Hays | Mannheim
  • Re-engaged customers from dormant accounts and increased revenue through targeted outreach.[file:1]
  • Maintained and improved client relationships by providing exemplary service and proactive communication.[file:1]
  • Converted leads and closed sales by offering tailored solutions and resolving issues efficiently.[file:1]
06/2017 – 06/2022

Self-employed Manager & Airbnb Manager

Self-employed | Colombia
  • Managed Airbnb properties, ensuring high occupancy and customer satisfaction through personalised service.[file:1]
  • Developed and implemented brand-building and customer service strategies for local tourism offers.[file:1]
  • Acted as tour guide and entertainer, enhancing guest experience and driving referrals.[file:1]
10/2016 – 10/2019

Manager

Self-employed | Medellín, Colombia
  • Supervised employees, delegated tasks and met key productivity targets in a fast-paced environment.[file:1]
  • Coached and mentored team members, closing skill gaps and building long-term performance.[file:1]
  • Led monthly staff meetings to align the team on process improvements and changing priorities.[file:1]
09/2011 – 06/2013

Waiter & Bartender

Sausalitos in the Valley | München
  • Delivered friendly and professional service in a high-volume hospitality setting.[file:1]
  • Supported team members during peak hours to maintain service quality and customer satisfaction.[file:1]
  • Contributed to a welcoming atmosphere that encouraged repeat visits.[file:1]
09/2009 – 06/2011

Tour Guide & Entertainer

Rainbow Tours | Spanien, Kroatien, Frankreich
  • Guided international groups, creating memorable experiences in multiple European destinations.[file:1]
  • Entertained guests and managed on-site activities to ensure safety and enjoyment.[file:1]
  • Acted as first contact for questions and issues, solving problems quickly and reliably.[file:1]
07/2009 – 07/2010

Staff Development & Training

Sparkasse Rhein-Haardt | Bad Dürkheim
  • Supported staff development initiatives and internal training programmes.[file:1]
  • Contributed to a strong service culture and continuous improvement in customer care.[file:1]
  • Built a solid foundation in structured banking processes and compliance.[file:1]

Ausbildung

Akademische und berufliche Stationen, die mein Profil als international ausgerichteter Manager prägen.[file:1]

10/2011 – 10/2016
Business Management mit Schwerpunkt Tourismus
Munich University of Applied Sciences | München

Studium der Betriebswirtschaft mit Fokus auf Tourismusmanagement, Servicequalität und internationale Märkte.[file:1]

01/2014 – 07/2014
International Exchange Semester
La Serena | Chile

Auslandssemester mit Vertiefung interkultureller Kompetenzen und spanischer Sprachpraxis.[file:1]

07/2013 – 01/2014
Internship Semester – Tour Operator
My Costa Rica | San José, Costa Rica

Praktikum im Reiseveranstalter-Umfeld mit Fokus auf Kundenberatung und Organisation von Individualreisen.[file:1]

08/2006 – 06/2009
Training as a Bank Clerk
Sparkasse Rhein-Haardt | Bad Dürkheim

Fundierte Ausbildung im Bankwesen mit Schwerpunkten Beratung, Service und Finanzprodukte.[file:1]

Skills

Kernkompetenzen für Customer Experience, Sales und KI-getriebene Prozesse.[file:1]

Customer Service Sales Expertise Issue Resolution Brand-building Team Leadership Staff Training Intercultural Competence
Customer Service 5 / 5
Experte – jahrelange Praxis in serviceorientierten Rollen.[file:1]
Sales Expertise 4 / 5
Sehr gut – nachweisbare Erfolge im Account Management.[file:1]
Issue Resolution 5 / 5
Experte – schnelle Problemlösung zur Vermeidung von Eskalationen.[file:1]
Communication 5 / 5
Experte – mehrsprachige Kommunikation auf C1-Niveau.[file:1]
Brand-building Strategies 4 / 5
Sehr gut – Aufbau von Wiedererkennungswert und Kundenloyalität.[file:1]
Team Leadership & Coaching 4 / 5
Sehr gut – Anleitung, Feedback und Mentoring für Teams.[file:1]
Training & Staff Development 4 / 5
Sehr gut – Planung und Durchführung von Mitarbeiterschulungen.[file:1]
Intercultural Competence 5 / 5
Experte – Erfahrung auf dem amerikanischen und europäischen Kontinent.[file:1]

Sprachen

Mehrsprachige Kommunikation für internationale Teams und Kunden.[file:1]

Deutsch
Muttersprache (C1)
●●●●●
Englisch
Fließend (C1)
●●●●●
Spanisch
Fortgeschritten (C1)
●●●●○
Französisch
Grundkenntnisse (A2)
●●○○○

Mehr über mich

Was mich persönlich motiviert und ausgleicht.[file:1]

Hobbys

Reisen Radfahren Zeit mit der Familie

Stärken in der Zusammenarbeit

  • Hohe Serviceorientierung und Fokus auf ganzheitliche Kundenzufriedenheit.[file:1]
  • Routiniert im Umgang mit heterogenen, internationalen Teams.[file:1]
  • Schnelles Einarbeiten in neue Tools und Prozesse – ideal für KI-gestützte Workflows.[file:1]
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